Senior & Elder Care Courses - Business

Business Grammar Basics
Course Hours: 1.5

From simple e-mails to formal letters, business professionals will need to compose documents that educate, persuade, inform, or enlighten others. Writing is an essential element of business communication. By the time most of us get through grade school, high school, and college, we feel like we have the basics of writing down pat. However, we still see basic grammar mistakes in the workplace.... more

Business Writing Basics
Course Hours: 1.5

From simple e-mails to formal letters, business professionals regularly compose documents that educate, persuade, inform, or enlighten others. There are many types of business documents, some very specific to an industry while others are common across all industries. Some of the common types of documents include memos, letters, reports, and emails. This course discusses the components of... more

Communicating with the Elderly
Course Hours: 1

Communicating with others is a basic human need and the foundation for all social interactions. When healthcare workers effectively communicate with those for whom they care, it helps patients feel less isolated and can improve their sense of wellbeing. Often, the effects of aging, illness, and disabilities can become barriers to effective caregiver-patient communication. Paying attention to... more

Communicating with the Hearing Impaired
Course Hours: 1

Communicating with others is a basic human need and the foundation for all social interactions. When healthcare workers effectively communicate with their patients, they may feel less isolated and have an improved sense of wellbeing. Often, the effects of aging, illness, and disabilities can become barriers to effective caregiver-patient communication, especially when patients lose some or all... more

Communication Skills for the Health Care Professional
Course Hours: 0.5

When health care workers effectively communicate with those they care for, it helps patients, clients, and residents feel less isolated and improves their sense of wellbeing. When they understand how the communication process works and how to effectively send and receive messages, health care workers are better able to meet the needs of those they care for. This course will teach current and... more

Corporate Compliance & Ethics
Course Hours: 1

This course presents information on corporate compliance and ethics in the United States.  Regulatory Compliance and oversight is a complicated discipline impacting public and government organizations, as well as the private sector.  This course gives learners an overview of regulatory compliance history, basic components of compliance and ethics program, and gives expectations for applying... more

Critical Thinking: Implications for Leadership
Course Hours: 1

Successful organizational leaders understand the importance of honing their critical thinking skills. Being an effective critical thinker is much like excelling at any art form; it takes commitment, practice, and years of hard work to achieve high results. This course explores the elements of critical thinking, the impact they have on strategic leadership, and the skills leaders must practice... more

Delivering Bad News in Healthcare Settings
Course Hours: 1.5

“I have some bad news for you.”  No one likes hearing this statement, especially in a healthcare setting. For staff members and caregivers who work every day with the sick, injured, and elderly, having to be the bearer of bad news can become a common, almost routine part of the job. This can be a rather difficult chore for most people because everyone reacts differently to learning something... more

Effective Communication Among Caregivers
CE Hours : 1 | Course Hours: 1

Communicating with others is a basic human need and the foundation for all social interactions. When healthcare workers effectively communicate with those for whom they care, it helps patients, clients, and residents feel less isolated and can improve their sense of wellbeing. Communicating effectively with peers, subordinates, and supervisors is not only an expectation of all healthcare... more

Effective Professional Communications
Course Hours: 1

Communication is a process of transferring information from one person to another.  Communications is the cement that holds workplaces together and ensures that organizations are productive, profitable, and successful.  People tend to think of communications as only the words they say or write, but it is so much more than that.  Communications includes the environment it is used in, how words... more

Email Etiquette
Course Hours: 1

In decades past, business writing was a rare, formal event. Most everyone has a computer at home or work these days, so we are now many times more likely to send a written message to others using email. Sometimes these messages are poorly written, which creates misunderstandings and affects the sender’s reputation.

Employee Satisfaction in Long Term Care Facilities
Course Hours: 1

Every business and industry has to get work done with limited resources. This is especially true in the field of healthcare. Long-term care facility administrators who achieve results using fewer resources should understand the important roles staff productivity, job satisfaction, and motivation play in getting the job done well. A motivated workforce is a satisfied workforce that in turn... more

Equal Employment Opportunity and Diversity for Managers in Long Term Care Facilities
Course Hours: 1

Anyone who has ever been in charge of others at work has wondered about their ability to manage a diverse workforce. This can be especially challenging in a long-term care facility because managers are not only responsible for the people they supervise, they are also responsible for everyone under their team’s care. At the very least, managing a diverse workforce means following all... more

Essentials of Emotional Intelligence
Course Hours: 1

When we hear the word intelligence, most of us think of our IQ scores. However, there are many types of intelligence that move beyond the basic view of cognitive abilities. Most organizations seek employees with high emotional intelligence because employees high in emotional intelligence are strong in self-monitoring emotion, able to distinguish between different emotions, have the ability to... more

Ethical Decision Making
Course Hours: 1

People working in business and industry make many decisions every day, most of them are routine ones made in the moment with little active thought. Others are important decisions that have a direct impact on the lives of others. Businesses that fail to behave in an ethical manner will alienate employees, drive away business partners, and eventually lose customers; unethical business practices... more

Feedback: Giving, Receiving, and Using
Course Hours: 1

We all experience feedback in our work and personal lives. When someone shares an opinion about our performance and behavior, it is feedback. When the feedback is negative, we call it criticism. Positive feedback is considered praise. Feedback, whether in the form of criticism or praise, is important because it helps us better understand ourselves and make improvements.  Whether we like it or... more

Financial Management For Lay People
Course Hours: 1

Finance is the discipline of evaluating investments and raising capital to fund those investments. Financial decisions are everywhere in our lives, and it is important to understand both how to make those decisions as well as their impact. This course covers the basic principles of finance for the lay person in order to be able to apply them in their daily life.

Fostering a Nurturing Healthcare Workplace
Course Hours: 1

Every organization in every industry has to get work done by using limited resources; this is especially so in the field of healthcare. Healthcare facility administrators who have to achieve results using fewer resources should understand the important role that staff training, productivity, job satisfaction, and motivation plays in getting the job done. A workforce that is engaged is also... more

Healthcare Teams: Managing Conflict
Course Hours: 1.25

Healthcare facility leaders understand they need to achieve results using fewer resources through increasing staff productivity, better job satisfaction, and motivating team members. The team approach to healthcare services places individuals with different but complementary skills together in order to meet organizational performance objectives through interdependent collaboration. This team... more

Healthcare Teams: Team Leader Role
Course Hours: 1

Healthcare facility administrators needing to achieve results using fewer resources understand the important role that staff productivity, job satisfaction, and motivation plays in getting work done. Taking a team approach to healthcare allows several individuals with different but complementary skills to better meet organizational performance objectives as they work interdependently with each... more

Healthcare Teams: Team Member Role
Course Hours: 1

The team approach to healthcare services allows for many individuals with different but complementary skills to work together to meet organizational performance objectives through interdependent collaboration. Each person on a team has responsibilities, both unique to the individual and shared collectively by all team members. When team members understand their role, the team is better able to... more

Hiring the Right Frontline Caregivers in Long Term Care Facilities
Course Hours: 1.25

Great talent doesn’t always walk in the door asking for a job. Usually, top talent needs to be sought out and encouraged to apply for a needed position. Facility hiring managers find the best frontline caregivers by having an effective recruiting strategy that seeks the right people based on specific organizational needs. After executing a successful recruitment strategy, hiring managers are... more

How to Run a Business Meeting
Course Hours: 1

Business meetings provide the opportunity for groups to gather to discuss, plan, and identify gaps in organizational goals. Groups are more successful than individuals alone when it comes to two important steps in the decision-making process: defining the problem and generating alternative solutions. Many studies have shown that groups consistently outperform individuals when it comes to... more

Instructional Design: Assess and Evaluate
Course Hours: 1

Organizations invest in human capital through their training and development programs for employees. This investment delivers returns through improved performance, increased productivity, and improved morale. Training and development is an organization-wide task in addition to individuals tasked with the role as part of their job. This course discusses the strategic approach to training and... more

Instructional Design: Design, Develop, and Implement
Course Hours: 1

Organizations invest in the training and development of employees and benefit through improved performance, increased productivity, and improve morale. Employees gain knowledge and skills that can be applied throughout their careers. Trainers are at all levels and positions within an organization, and it is important for everyone to understand how to understand and create training that works. ... more

Leadership in Long Term Care Facilities
Course Hours: 1

Anyone who has ever been “in charge” of a project or other people has wondered about leading others. Leadership can be especially challenging in a healthcare setting because managers are not only responsible for the people they supervise, they are also responsible for everyone under their team’s care. This course discusses popular leadership theories, how to build a team, ways to use conflict... more

Listening Essentials: Being a Better Listener
Course Hours: 1

Communication is an essential part of our everyday interactions. We enter into this world knowing how to communicate with our parents and caregivers and continue to build our communication skills as we expand our social circles. The challenge in our communication skills development is building our listening skills, as most of us find that talking comes more instinctively. There are many... more

Managing Global Communication in Healthcare
Course Hours: 1

Information is strategically valuable to all organizations. It is used by administrators and staff members to make decisions that will influence organizational success. Organizations use several formal, informal, and one-on-one communication channels to ensure staff members and administrators have access to the information they need when they need it. This course discusses the... more

Personal Stress Management
Course Hours: 1.25

For many people, simply hearing the word “stress” increases their heart rate, blood pressure, respiration, and anxiety level.  Regardless of one’s place in the world, all people face many difficulties every day that can cause them stress.  But stress is not a thing; rather, it is how the body responds to things, called stressors.  Stressors cannot really be eliminated, but... more

Personnel Administration in Long Term Care Facilities
Course Hours: 1

Managers and administrators in long-term healthcare facilities have a lot on their plate. Besides running the facility, building a strong care team, providing patient care, and keeping beds full, they also have many duties related to personnel administration. This includes legal obligations, business ethics, and social responsibilities. This course examines laws that regulate employment... more

Professionalism in Long Term Care Facilities
Course Hours: 1

Professionalism is not about just dressing nice or having an advanced degree. There are many considerations for professional behavior in the healthcare industry. When one is professional, he or she is seen as knowledgeable in their field, delivering high quality work, having high standard of ethics, good work morale, high motivation, appropriate relationships, and a commitment to the field. ... more

Public Speaking and Presentations
Course Hours: 1.5

The ability to speak confidently and convincingly in public is a valuable skill to have in both the business world and private life. In fact, the top things employers seek in a new hire are good verbal and written communication skills. Many people experience stress when they have to speak in public, but planning for success and building structure around the speaking engagement increases self-... more

Setting Business and Personal Goals
Course Hours: 1.5

All of us have had days filled with task after task and deadline after deadline; some of us experience that more often than not. Chances are, you have more things you want to do than you have time to do them. Knowing what you want to do in life and figuring out a path to achieve it takes hard work. Goal setting helps you identify the best path to accomplish your big and small tasks, whether... more

Team Building in Healthcare: An Introduction
Course Hours: 1

Every business and industry has to accomplish objectives with limited resources, especially in the field of healthcare. Healthcare facility administrators who have to achieve results using fewer resources will understand the important role that staff productivity, job satisfaction, and motivation play in getting work done. Teams are made up of several individuals who have different... more

Team Development in Healthcare
Course Hours: 1

Healthcare facility administrators who have to achieve results using fewer resources understand the important role that staff productivity, job satisfaction, and motivation play in getting work done. Teams are made up of individuals who have different but complementary skills. All team members hold themselves mutually accountable for working towards a common purpose, reaching predetermined... more

Time Management in Healthcare
Course Hours: 1

For most working adults, days are filled with multiple tasks and deadlines. This is especially true in healthcare as you have to do all your work while also considering the needs of those in your care. Chances are you have more things you want to do than you have time to do them. You can’t “find more time”, but you can do a better job of deciding what to spend your time on.... more

Train the Trainer: Training Skills
Course Hours: 1

Training provides a setting for adults to acquire new knowledge, skills, and behaviors with a focus on vocational and practical competencies. Training is led by professional trainers who spend their jobs focusing on developing training programs, but it is also led by subject matter experts who train on specific job skills. Regardless of who conducts the training, trainers need to understand... more

Train the Trainer: Training Tactics
Course Hours: 1

Training includes acquiring new knowledge, skills, and behaviors while focusing on vocational and practical competencies. Training can be led by trainers who develop and carry out training daily or by subject matter experts brought in to train on specific topics and skills. Regardless of who conducts the training, trainers need to understand how to develop successful programs. This course... more